A clone is a copy of the database with no records in it. If you have access to the physical server or location of a stand-alone file, you can send a clone of a back-up or, if working with a stand-alone file, a clone of the actual file.
Sending a full copy of a database to the Help Desk is not recommended both for size and data security reasons. This may also necessitate sending a copy of the database. When troubleshooting databases for functional issues (as opposed to data entry issues), it's often necessary for the person doing the troubleshooting to examine the structure of the database using a copy of the database.
How do I send the Help Desk a clone of my FileMaker database? How to create a clone of a FileMaker database
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